Tag Archives: metaphors

non-integrated social media

Paul Dunay of Buzz Marketing for Technology lobbed a mild offensive last week against the mindset of some marketers that one can “use” social media for a PR campaign:

Here’s the point: There is no overnight success when it comes to social media. Sure, we all are reading about some superb viral results out there, but they are the exception, not the rule. And to say you can systematically achieve those results for your clients (either internal or external) is not accurate.

He goes on to explain that it is equal folly to think that you have “integrated” social media into your campaign just by blogging it, or “slapping a podcast” on it (which makes podcasting sound a lot easier than it actually is, but whatever, sure) and that it will then be taken joyfully up by the masses, hoisted like the proverbial petard, and will subsequently, as a matter of course, “go viral.”

As wiser heads than mine have so often pointed out, it’s a paradigm shift, not just a new bit of code. Flipping the funnel, crowdsourcing, and all those other funny words we use to describe this new-ish way of communicating with each other — it’s not something you just add onto your existing MO, like sticking a third arm onto a Barbie Doll.

That’s like when adults try to use a few dubious bits of teenage slang and then expect their kids will now want to “rap” with them, yo.

One doesn’t “use” social media like blogs and podcasts and forums and communities, one gets involved.

It’s not an add-on, it’s a way of life. Like surfing. Or bowling.

a wrench for every nut

How do you prevent certain stakeholders from seeing all this newfangled stuff…the videos, the blogging, etc. and not think that they’re spending too much money on all this stuff. In other words, how does an organization get buy-in from key people it needs? Prior to establishing these strategies?

(From a comment left recently on The Nonprofit Consultant Blog, via Beth Kanter.)

This is something I struggle with every day, and I know I’m not alone. I touched on the topic recently in this post, in which I just talked about blogging, but really it extends to all this “new media” stuff.

Here’s the thing: it’s tough to pitch new products to people without addressing a pre-existing need.

Yes, yes, I know and you know that blogs, podcasting, and other social media are cheap, easy, and highly scalable. But try telling that to the folks who make the decisions in your organization — they probably just go tediously banging on about your “mission” or your “bottom line.” What a drag.

Well, they’re right. Anything you do should advance your mission, and be cost-effective.

Also, you’re right. Social media can be highly effective in advancing the missions of nonprofits of many kinds, while keeping the finance committee very happy, lighthearted, and gay.

But how to bridge the gap? You both want the same thing, really.

Honestly, there’s a reason why they call it “buy-in.” This is sales.

How do you sell? As Geoff Livingston put it so succinctly in his latest Seesmic post (and, a few minutes later, he blogged it)

  1. Know who you’re talking to, and
  2. What they care about.

Or, to put it another way, you have to convince your audience that what you are proposing is a solution to a problem.

So, what’s the problem?

What matters most to your board of directors, your executive director, at this point in your organization’s evolution?

Is it:

  • Getting more donors (individual, discrete people)
  • Getting more donations overall (total dollar amount)
  • Increasing awareness of your mission/cause/services
  • Reaching new audiences
  • Increasing staff efficiency and internal systems

These are all common concerns of nonprofit boards. What sort of technology/system/social media/software would best address each of these needs?

You have to remember that technology is just a tool, a way, a means. Focus on the end, not the means, and the answer will reveal itself.

What’s your (or your board’s, or your organization’s) greatest need? What’s the most pressing goal?

Select your tool accordingly.

Now when you go in to suggest an organizational blog, twitter account, wiki space, podcast (or whatever), you aren’t suggesting a blog (etc) at all. You’re suggesting an innovative, inexpensive, and scalable solution to a problem both you and your audience agree you have.

Remember: you and your board/organization/executive director are all on the same side. You all want the same thing. For the organization to thrive, fulfill its mission, and remain sustainable.

You just happen to have a slightly different tool kit than they are used to. It won’t matter, if you can show them how well you can tighten that bolt.