I’m on my way up to Boston in a little while to lead a workshop on Getting the Word Out for artists at a conference organized by my friend Kathy Bitetti, executive director of the Artists Foundation. I’m pretty excited about it — it’s my favorite thing to do, work one-on-one with artists and arts organizations who are feeling their way around social media, trying to build relationships, broaden audiences, and generally raise their visibility.
So I was thinking, trying to come up with recent examples of how an artist or arts organization had succeeded in galvanizing me to come see a show, buy some art, or show my support in some other tangible way, and I only had to think back a few nights, to last Friday.
I had gotten home from school, pretty tired after my long commute, but excited about the long weekend ahead. Sitting in front of my computer, catching up on the blogs and the twitter streams of my friends, when I received a quick and short little email from the theater down the street.
It was a reminder about the terrific review they had just received from the local paper for their current production, The Invisible Man. It also reminded me how much I had wanted to see that show before it closed.
End result? I closed my computer five minutes later and headed down the street to see the show. Why is this worth remarking on? Well, it struck me that this email I received broke some classic advice about “effective online marketing.”
Who sends an email promo out at 7:00 pm on a Friday night? Anyone will tell you that it’s sure to be overlooked in Monday’s flood of competing emails, meetings, and crises.
But it was the right thing for the theater to do, because they got me at exactly the right time to make a decision.
Also, that email didn’t have a prominent Call To Action like it was supposed to. It just pointed me to information I was interested in — how this local reviewer felt about the show — and let me take it from there.
In these harder economic times, we may be tempted to get a little harder about the sell in our online communications, try to push for more returns, more revenue, because that’s what it’s all about, right?
But the social web runs on relationships. It runs on quirky, and it thrives on rule-breaking.
This is especially true for artists and arts organizations, and it reminds me why we need special gatherings like today’s conference in Boston, just for the arts community. There’s a lot of advice out there for how to use social media for business, but some of it doesn’t apply to artists, or to cultural organizations.
Lots of it does — especially the basics, which always apply: Be Real, Be Honest, Be Helpful.
But the implementation might vary significantly for you if you’re an artist, a theater, a museum.
Artists, as we all know, are different.
And isn’t that one of the best things about them?